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Revised and expanded edition
Paperback, 112 pages
Published by Bantam Doubleday Dell Pub (Trade Pap)
Publication date: April 1, 1997
ISBN: 0553377973
Because poor communication is one of the most basic sources of friction in the pressured world of terminal care, hospices may want to consider putting this book on the "must read" list for all new volunteers and staff.
The book presents core ideas in simple capsule observations that are easy to digest. Practical advice covers how to address common issues in terminal care, how to set boundaries, how to manage conflict among caregivers, and other basic issues that come up often in hospice work.
The new 1997 edition includes four new chapters on the hospice volunteer, team management, hospice and human diversity, and exercises for improved communication.
For a similar book on dealing with incurable illness targeted at general consumer audience, see Ray's I'm With You Now.
See more resources for Hospice Volunteer Training